Now BofA wants to know if they can help me

For those who don't think social media has an effect: BofA Help has tweeted me several times since I posted the item below.  I've tweeted back that they can help me by telling me what is going on with my short sale.  Now, they've promised to call me tomorrow.  I wish they'd spend more time clearing their backlogs of short sales and less time managing their online reputations.